Refund & Cancellations Policy

Refunds & Cancellations

We understand that plans can change, and we’ll always do our best to work with you. Please review our cancellation policy below:

All payments are non-refundable.
If you cancel 96 hours (4 days) or more before your event, you will receive a credit for the full amount paid, which can be applied to a future booking within 12 months.
If you cancel within 96 hours (less than 4 days) of your event, you will forfeit 50% of the payment. The remaining 50% will be issued as a credit toward a future booking (valid for 12 months).

For safety reasons, Bounce Houses and Soft Plays cannot be used during rain, lightning, thunderstorms, or high winds.
The same 96-hour rule applies for weather-related cancellations:
- If you cancel 4+ days in advance, you will receive a full credit for a future booking (valid for 12 months).
- If you cancel within 4 days of the event, you will forfeit 50% of the payment. The remaining 50% will be issued as a credit (valid for 12 months).
Events may be rescheduled at no charge, subject to equipment availability.

👉 By booking with us, you acknowledge and agree to this policy.