FAQ

Frequently asked questions

 

🔹 Booking & Payments

Q: How do I reserve my rental (bounce house, tables, chairs, etc.)?
You can easily book online through our website at www.deluxebouncehouse.com. Just select your items, choose your event date, and follow the secure checkout process. We manage live availability, services are first come first serve basis. 

Q: How do I reserve my rental (bounce house, tables, chairs, etc.)?
To secure your rental, a 20% down payment is required at the time of booking. The remaining balance must be paid no later than 5 days before the event. Failure to pay the remaining balance on time will result in automatic cancellation of your reservation.

Q: What payment methods do you accept?
We accept major credit and debit cards, and Zelle. We also accept Affirm payments. We are a cashless company. Please contact us if you'd like to arrange another form of payment.

Q: Are taxes and delivery fees included?
No, state/local sales tax applies, and delivery/setup fees are separate and based on distance

Q: Can I rent just tables and chairs without a bounce house?
Yes! Tables and chairs can be rented separately or as part of a party package. We recommend reserving early, especially during peak weekends and holidays.

 

🔹 Tables & Chairs Rentals

Q: What size and type of tables and chairs do you offer?
We offer standard rectangular and round tables and chairs plastic, resin, ghost, chiavari clear or white for adults, we also offer kids rectangle tables and chairs resin, chiavari white, pink, purple, red, blue, black, gold, yellow or clear. Please contact us for availability and quantity limits.

Q: How long is the rental period for tables and chairs?
All table and chair rentals are priced per full day, giving you the flexibility to use them throughout your entire event.

Q: Do you set up the tables and chairs?
Delivery includes drop-off and pickup. Setup and breakdown are not included by default but may be available for an extra fee please inquire when booking.

Q: Can I pick up tables and chairs myself?

Yes, tables and chairs are available for pickup at our warehouse by appointment only.
Pickup and return hours are Monday–Friday from 1:30 PM to 5:30 PM.

Requirements: ID, card on file, and full payment

 

🔹 Cancellations & Weather

• 96 hours (4 days) or more before your event:
Your payment will be held as a credit on your account, valid for 12 months and can be applied toward a future booking.

• Less than 96 hours (within 4 days of your event):
The payment will be forfeited.

Q: What happens in case of bad weather?
For safety reasons, equipment cannot be set up or used in rain, lightning, or high winds.

• If the forecast shows a 50% or higher chance of rain, you may reschedule your event or request a credit if notified at least 96 hours in advance.

• Within 96 hours of the event:
Cancellations due to weather are not allowed.
Only rescheduling is permitted, subject to availability.

Rescheduling
• Rescheduling is allowed one time only
• Subject to equipment availability

Reschedule Fee:
$150 or 20% of the total order (whichever is higher)

Important Notes
• Once the delivery process has started, no changes are allowed
• Weather forecasts are not guaranteed and do not override our policy
• All credits are valid for 12 months, non-refundable, and non-transferable

Q: What about wind or weather hazards?
Inflatables must be deflated and taken down if winds exceed safety limits (15 mph).

🔹 Setup & Requirements

Q: How much space do I need for a bounce house?
Please allow at least 3–4 feet of clearance on all sides of the inflatable. Surfaces must be flat grass, turf, or concrete. Installations could be indoors or outdoors, for indoor events please make sure the you have the adequate ceiling clearance is enough for the unit selected. 

 

Q. What type of location is required for a bounce house?
A grassy area is preferred to set up inflatable equipment. Bounce house will be anchored in the ground. Please be sure area is clean of debris and animal waste. Stakes go into the ground approx. 12 inches. Be sure setup is not on top of electrical lines or pipes. Deluxe Bounce House will not be liable for any underground repair. Equipment can be set-up on concrete. Please advise us if you prefer equipment to be set-up on concrete so we are prepared when we deliver.  

 

 

Q: What power source is needed?
A standard 120V outlet within 50 feet is required. If no power is available, we can provide a generator for an additional fee ($75).

Q: How long does setup/takedown take?
Setup takes approx 30-45 minutes; takedown often begins shortly after your designated end time. If you event is in a venue please advise the ending time to coordinate best time for pick up.

 

🔹 Safety, Supervision & Usage 

Q: Are your units clean and safe?
Absolutely! All equipment are thoroughly cleaned and sanitized, disinfected with commercial cleaners, and inspected after every rental. 

Q: Do I need to supervise the bounce house?
Yes. Adult supervision is required at all times. If you'd like an attendant present, we can provide one for an additional fee (based on availability).

Q: What are the usage rules?

No shoes, no clothing with buckles, zippers or chains, No bubble gum, No food or drink on inflatable, no silly strings. No confetti. No Face Paint. no rough play or climbing on walls, one person per slide lane. Adult supervision all the time. 

Q: Who can use the bounce house?
Units are generally for ages 3+; toddlers may need toddler only units. Adults can use them only if the unit’s rated for adult weight limits, typically around 200–250 lb per user. 

 

🔹 Insurance & Liability

Q: Are you insured?
Yes. We carry commercial liability insurance and can provide a certificate of insurance (COI) upon request, certificate will be provide directly to the parks, venues or buildings. 

Q: What happens if something is damaged?
Customers are responsible for any damage caused by misuse or neglect. Please follow all safety instructions provided.

Q: Do I need a waiver?
Yes, customers needs to sign a rental agreement and waiver, acknowledging rules and responsibility for damage or injury. Adult supervision is mandatory while equipment is in use.

🔹 Delivery 

Q: What time will my order be delivered?

Delivery times are scheduled based on your event start time. We typically arrive approximately 1 hour before your event to ensure everything is clean, safe, and picture-ready before your guests arrive.

Please note that arrival times may vary slightly due to traffic and routing logistics, but your setup will always be completed before your scheduled event time.

 

🔹 After hours Pickup Fee

Q: What happens if my pickup is after 7:00 PM?
Pickups after 7:00 PM are considered after-hours.

Q: What is the after-hours pickup fee?
A fee of $100 per hour will apply for any pickup after 7:00 PM.

Q: What if I need the equipment longer?
Extended rentals must be requested in advance and are subject to availability and additional fees.

🔹 Holiday & Overnight Rentals

Q: Do you charge extra for holiday events?
Yes. A $150 Holiday Fee applies on: 4 of July, Halloween, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Q: Can I keep the equipment overnight?
Yes, overnight rentals may be available for an additional $150 fee.

Q: Do I need to confirm holiday or overnight availability?
Yes. These services are limited and must be confirmed before placing your order.

 

🔹 Park & Building Requirements

Q: Do parks require anything special?
Yes, some parks require additional items such as attendants and generators, which will be added to your order if needed. | Broward Parks parties will have a surcharge of $175 due to park requieres a generator and attendant.

Q: Is there an extra fee for buildings or apartments?
Yes. A $250 building fee applies for deliveries requiring elevators, stairs, or extended labor.

 

🔹 Delivery Area & Fees

Q: What areas do you deliver to?
We proudly serve a wide range of cities and neighborhoods across South Florida, from Homestead to West Palm Beach. Below is a list of common delivery areas we cover:

✅ Miami-Dade County

  • Palmetto Bay

  • Coral gables

  • Coconut grove

  • Miami

  • Brickell / Downtown Miami 

  • Homestead

  • Florida City

  • Princeton

  • Naranja

  • Leisure City

  • Goulds

  • Cutler Bay

  • Pinecrest

  • Kendall

  • West Kendall

  • South Miami

  • Miami

  • Wynwood

  • Midtown Miami

  • Miami Shores

  • El Portal

  • North Miami

  • North Miami Beach

  • Hialeah

  • Hialeah Gardens

  • Miami Lakes

  • Opa-locka

  • Medley

  • Doral

  • Sweetwater

  • Westchester

  • Fontainebleau

  • Tamiami

  • West Miami

✅ Broward County

  • Miramar

  • Pembroke Pines

  • Weston

  • Southwest Ranches

  • Davie

  • Cooper City

  • Hollywood

  • Hallandale Beach

  • Dania Beach

  • Fort Lauderdale

  • Plantation

  • Sunrise

  • Lauderhill

  • Tamarac

  • Lauderdale Lakes

  • Oakland Park

  • Wilton Manors

  • North Lauderdale

  • Margate

  • Coconut Creek

  • Deerfield Beach

  • Coral Springs

  • Parkland

  • Pompano Beach

📦 Note: Delivery fees vary by distance and are automatically calculated at checkout. If you're unsure whether we deliver to your location, feel free to contact us we’re happy to help!
 Call Now To Reserve: 954-893.32.76